Artificial Intelligence is stepping up its game. And it’s not just about smarter chatbots or better product recommendations anymore. The buzz is around Agentic AI, a new type of autonomous agent that can think, act,…
Brief Introduction to Bias in AI: The adoption of Generative AI solutions is transforming industries, from customer support to healthcare, collections to retail. Businesses are leveraging these technologies to enhance efficiency, streamline operations, and deliver…
The insurance industry has historically been cautious in adopting cutting-edge technologies. However, the rise of automation and Generative AI has dramatically increased customer expectations. Today, customers expect efficient, personalized, and empathetic interactions across every touchpoint.…
For businesses integrating AI across touchpoints, few challenges are as frustrating as "hallucinations" in AI-generated responses. Imagine a situation where your AI agent, when asked a specific customer query, provides a misleading or nonsensical response.…
According to a recent report by Accenture, artificial intelligence (AI) has the potential to increase business productivity by up to 40%, showing that AI-driven solutions are more than a trend—they’re becoming essential tools for growth.…
Large Language Models (LLMs) have made remarkable strides in understanding and generating human-like conversations. However, businesses considering AI adoption often hesitate due to a critical challenge: hallucinations. These occur when LLMs generate reasonable-sounding but incorrect…
Today’s contact centers handle millions of interactions, generating an immense volume of data every hour. Auditing every call manually is labor-intensive and costly, so most quality assurance teams rely on sampling to evaluate across channels.…
Advanced Speech Analytics provides a multitude of benefits for companies and customers. See how AI-powered technology can take your customer experience to the next level. What we’ll Cover: Top 6 benefits of Advanced Speech Analytics…
Every day, businesses handle a staggering volume of customer interactions — often totaling thousands, if not millions. Analyzing these interactions manually is time-consuming, inconsistent, and leaves critical insights untapped. Incomplete feedback, inconsistent interpretation across agents,…
Much is at stake in the debt collections industry in 2025. With debt levels continuing to climb, delinquencies on the rise, and a global recession on the minds of many, it's easy to see why…