Conversational AI for OEM & Consumer Durables: The top 4 Use Cases (2025)

Have you heard about the latest trend in the tech world? It’s all about conversational AI! According to a report by Juniper Research, 70% of chatbot conversations are expected to be done using retail conversational AI systems by 2025. That’s crazy, right?

As an OEM or consumer durable company, it’s important to keep up with these advancements and the pressure is on to make sure you’re not falling behind. That’s where conversational AI comes in – it’s changing the game for how you interact with your customers. It’s all about creating a personalized and seamless experience.

So, what exactly are some of the benefits of using conversational AI? Well, let us give you a rundown on 4 amazing use cases.

Use Cases Of Conversational AI in OEM/Consumer Durable Industry

  1. Product Discovery & Awareness: Want to connect with your customers and help them discover your new products? With Ori’s conversational AI, you can create personalized product recommendations based on their preferences.
    It’s a win-win for everyone – your customers get exactly what they want and you see increased engagement and conversions.
  2. Being a Personalized AI Companion: According to Forrester’s research, 73% of the customers put convenience and value for their time as their first priority. That’s where conversational AI comes in as a personalized assistant.
    It helps guide customers through the information-gathering process and offers troubleshooting assistance. This improves the customer experience and ensures your product is used to its fullest potential.
  1. Predictive Affinity & Bias: With conversational AI, you can use predictive analytics to identify which customers are most likely to make a purchase. By using browsing and purchase history, you can deliver personalized product recommendations and increase your chances of converting leads into customers. One of our clients, a leading tech MNC, saw a 17% drop in acquisition costs and a 7% increase in average order value just by using our chatbot on their website.
  2. Smart Home Integration: Smart home systems are the future and conversational AI is the perfect technology to integrate with them. Customers can now use voice commands to operate linked appliances, lights, thermostats, and more. It’s all about enhancing the customer experience and driving engagement and product satisfaction.

Wrapping Up:

In conclusion, conversational AI is a disruptive technology for OEM and consumer durable companies. By using this technology, you can improve the customer experience, skyrocket sales, and drive sustained engagement. The possibilities are endless, and the future of customer interactions is looking bright.
Are you curious about the potential of conversational AI for your brand? Book a demo with ORI, the No.1 platform recommended by Google and many others. Our expert team will show you how conversational AI can boost your brand and achieve your business goals in no time.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *