“Google Business Messages drives a booming close to 85% CSAT scores for Levi Strauss.” Isn’t that amazing? According to the Vice President of Product experience at Levi’s, today’s consumer wants their problems to be heard.…
We could have never predicted where we would land in the Global Pandemic but there is a brighter side to it. The year 2020 led to more digitization than the last whole decade. Small and…
Introduction: A study found that 75 percent of consumers prefer to message a brand rather than contact them over traditional channels, like the phone. Nearly nine in ten online journeys begin with Google Search or…
Almost every business looking to create a profitable online presence has one primary objective in mind, which is customer engagement. A very common but effective method for businesses to achieve this on online platforms is…