Category: Case Study

Metropolis Healthcare, a leader in diagnostics, faced challenges in optimizing its sales calls and improving conversion rates. ORI’s Generative AI-based Speech Analytics provided real-time insights into agent performance, customer sentiment, and competitor intelligence. By leveraging AI-driven call analysis and an intuitive dashboard, Metropolis achieved:

✅ 89.58% Call Disposition Accuracy
✅ 92.11% Customer Mention Accuracy
✅ 97.37% Sentiment & Denial Level Accuracy
✅ 94.74% Customer Intent Identification

This AI-powered transformation enabled Metropolis to enhance sales effectiveness, streamline training, and drive superior customer engagement.

Education First (EF), a global leader in language and cultural education, faced challenges managing high volumes of multilingual student inquiries, leading to missed opportunities and inefficient resource allocation. By partnering with ORI to deploy an AI-powered chatbot, EF automated lead qualification using the “3 D” criteria (Destination, Duration, Date) across 30+ languages, prioritizing French and Italian.

The results were transformative: a 3X increase in lead conversion, 96% positive customer sentiment, and 25% of traffic converted into qualified leads. This solution streamlined EF’s enrollment process, empowered agents to focus on high-value prospects, and significantly boosted ROI.

In the competitive telecom industry, customer retention is critical. ORI implemented a Gen AI-powered voice bot for Vodafone Idea (Vi), revolutionizing how they engage with customers considering mobile number portability (MNP). By deploying real-time, AI-driven, personalized interactions, ORI’s solution increased Vi’s customer retention by 1.75X and improved lifetime value.

This case study explores how ORI’s innovative approach addressed key telecom challenges, reduced costs, and ensured effective customer engagement at scale.