Your customers expect fast resolution, and you want the same from your agents. Quick resolutions mean your agents can focus on more complex high-value tickets, boosting customer satisfaction for your champion users and hence, revenue. However, this is often easier said than done.
This blog will guide you through the reasons why your agents take longer to resolve your customer’s issues and how Gen AI-powered agents can help you solve them and reduce your resolution time by as much as 60%.
What Are the Reasons for High-Resolution Time?
Before getting into the solutions part, it’s important to understand the major reasons that prolong resolution. So, here are the 5 most common reasons involved:
1. Incompetent Human Agents:
Once your agents are onboarded, they often get very little time to train before they start helping customers. This makes it hard for them, and they eventually become ineffective.
As a result, they may not fully understand your product/service, lack empathy, conversational etiquette, can’t follow SOPs, and struggle to find information quickly. This leads to longer response times and a poor customer experience.
2. Lack of Technological Advancement:
Many contact centers still use outdated technology, making it hard to integrate important channels into their current systems. On top of that, conversational insights are often scattered in different places.
This leads to inefficiency, as agents waste time searching for insights across various platforms and are stuck using old communication channels since integrating new ones is slow and complicated.
3. Inadequate Staffing:
Predicting customer call volume during peak hours and festive seasons is like forecasting the weather – it’s not always accurate. This unpredictability can hit your business hard.
Overstaffing: Too many agents on call = wasted money
Understaffing: Not enough agents = unhappy customers
When call volume spikes, long wait times frustrate customers. And when it’s low, you’re paying for idle agents. This seesaw effect hurts both your operational costs and your customer satisfaction scores.
4. Lack of Real-time Access to the Company’s Knowledge base:
Many contact centers are still stuck in the past. Agents struggle with old tech that can’t even provide useful data when a customer asks for it. Resources are scattered everywhere, and there’s no single place to see it all. It’s like trying to solve a puzzle with pieces from different boxes.
When a complex call comes in, agents scramble to find the right tools or answers. They’re basically playing a frantic game of hide-and-seek while the customer waits.
The result? Customers are left hanging, getting annoyed by the minute. Agents feel stressed and can’t give their best. In the end, problems often don’t get solved properly. It’s a lose-lose situation that leaves everyone feeling frustrated.
5. Improper Conversation Analysis & Insights:
In contact centers, human agents often analyze customer conversations based on random samples, which leads to problems. Agents can’t maintain consistent energy all day, and manual sampling often misses key insights.
Since humans aren’t great at summarizing data, they frequently overlook important details or write unclear notes. This creates messy data, making it hard to spot customer needs or patterns. It’s like trying to read a book with missing pages.
Without clear insights, agents struggle to quickly identify why customers are calling, leading to longer resolution times.
How Would Ori’s AI Agents Solve These Problems?
Ori’s AI agents are designed to tackle the challenges faced by modern contact centers head-on. Here are 5 ways how they can help you cut down resolution time:
1. Pre-trained, Knowledgeable & Ever-Evolving:
Unlike human agents who require extensive training and struggle with knowledge retention, Ori’s AI agents come pre-trained with a deep understanding of your common vital use cases, industry-specific knowledge, and services. These intelligent agents are always up-to-date, learning from each interaction to continuously improve their performance.
(a) Instant expertise: AI agents start with a comprehensive knowledge base, eliminating the learning curve associated with new human agents.
(b) Consistent quality: Every customer interaction benefits from the same level of expertise, ensuring uniform service quality.
(c) Continuous improvement: The AI learns from each conversation, becoming more efficient and effective over time without the need for manual retraining.
2. Powered by Advanced Gen AI with Cutting-Edge NLP, NLU, and NLG:
Our AI agents leverage state-of-the-art Natural Language Processing (NLP), NLU, and NLG technologies. This powerful combination allows them to understand, process, and respond to customer queries with human-like precision and empathy.
(a) Contextual understanding: These agents grasp the nuances of customer inquiries, including intent and sentiment.
(b) Personalized responses: Generate tailored, empathetic replies that address the specific needs of each customer.
(c) Multi-lingual support: Communicate effectively with your customers in 100+ languages, breaking down language barriers, if any.
3. Auto-Scales to Handle High Volumes Efficiently & Cost-Effectively:
Say goodbye to the dilemma of staffing during peak hours or seasons. Our AI agents automatically scale to match your call volume, ensuring optimal coverage during peak times without the added cost of idle agents during low call volume.
(a) Instant scalability: Ramp up/down in seconds to match demand fluctuations.
(b) 24/7 availability: Provide round-the-clock support without the need for shift scheduling.
(c) Cost-effective: Eliminate overstaffing costs while ensuring every customer query is addressed promptly.
4. Error-Free & Faster Conflict Resolution Than Human Agents:
Ori’s AI agents excel at quickly accessing, analyzing, and processing vast amounts of data, leading to faster and more accurate query resolution.
(a) Instant information retrieval: Access customer data, product information, and resource library based on customer’s issue in real-time, on a unified panel, in milliseconds.
(b) Consistent accuracy: Eliminate human errors in information recall and problem-solving.
(c) Rapid issue identification: Quickly recognize patterns in customer issues by analyzing previous data, leading to faster resolution times.
5. Easy & Fast Deployment Across Your Existing Systems:
Integrating our agents into your current infrastructure is a breeze, eliminating the headaches associated with outdated, incompatible systems.
(a) Seamless integration: Easily connect with your existing CRM, ticketing systems, and all the other social communication channels you can think of.
(b) Quick implementation: Get up and running in weeks, not months, with minimal disruption to your operations.
(c) Unified platform: You would get access to a centralized window powered by speech analytics having all the info regarding customer interactions and analytics for improved insights and decision-making.
To Conclude:
By deploying Ori’s AI-powered agents, you’re not just solving current challenges – you’re future-proofing your contact center. With the power of generative AI at your fingertips, you can expect to see resolution times cut by up to 60%, dramatically improving both operational efficiency and customer satisfaction.Don’t let outdated systems and overwhelmed human agents hold your contact center back. Shake hands with the future of customer service with Ori’s AI-powered solution and transform your resolution process into a competitive advantage. Click here to book a demo with our experts today.
Your customers expect fast resolution, and you want the same from your agents. Quick resolutions mean your agents can focus on more complex high-value tickets, boosting customer satisfaction for your champion users and hence, revenue. However, this is often easier said than done.
This blog will guide you through the reasons why your agents take longer to resolve your customer’s issues and how Gen AI-powered agents can help you solve them and reduce your resolution time by as much as 60%.
What Are the Reasons for High-Resolution Time?
Before getting into the solutions part, it’s important to understand the major reasons that prolong resolution. So, here are the 5 most common reasons involved:
1. Incompetent Human Agents:
Once your agents are onboarded, they often get very little time to train before they start helping customers. This makes it hard for them, and they eventually become ineffective.
As a result, they may not fully understand your product/service, lack empathy, conversational etiquette, can’t follow SOPs, and struggle to find information quickly. This leads to longer response times and a poor customer experience.
2. Lack of Technological Advancement:
Many contact centers still use outdated technology, making it hard to integrate important channels into their current systems. On top of that, conversational insights are often scattered in different places.
This leads to inefficiency, as agents waste time searching for insights across various platforms and are stuck using old communication channels since integrating new ones is slow and complicated.
3. Inadequate Staffing:
Predicting customer call volume during peak hours and festive seasons is like forecasting the weather – it’s not always accurate. This unpredictability can hit your business hard.
Overstaffing: Too many agents on call = wasted money
Understaffing: Not enough agents = unhappy customers
When call volume spikes, long wait times frustrate customers. And when it’s low, you’re paying for idle agents. This seesaw effect hurts both your operational costs and your customer satisfaction scores.
4. Lack of Real-time Access to the Company’s Knowledge base:
Many contact centers are still stuck in the past. Agents struggle with old tech that can’t even provide useful data when a customer asks for it. Resources are scattered everywhere, and there’s no single place to see it all. It’s like trying to solve a puzzle with pieces from different boxes.
When a complex call comes in, agents scramble to find the right tools or answers. They’re basically playing a frantic game of hide-and-seek while the customer waits.
The result? Customers are left hanging, getting annoyed by the minute. Agents feel stressed and can’t give their best. In the end, problems often don’t get solved properly. It’s a lose-lose situation that leaves everyone feeling frustrated.
5. Improper Conversation Analysis & Insights:
In contact centers, human agents often analyze customer conversations based on random samples, which leads to problems. Agents can’t maintain consistent energy all day, and manual sampling often misses key insights.
Since humans aren’t great at summarizing data, they frequently overlook important details or write unclear notes. This creates messy data, making it hard to spot customer needs or patterns. It’s like trying to read a book with missing pages.
Without clear insights, agents struggle to quickly identify why customers are calling, leading to longer resolution times.
How Would Ori’s AI Agents Solve These Problems?
Ori’s AI agents are designed to tackle the challenges faced by modern contact centers head-on. Here are 5 ways how they can help you cut down resolution time:
1. Pre-trained, Knowledgeable & Ever-Evolving:
Unlike human agents who require extensive training and struggle with knowledge retention, Ori’s AI agents come pre-trained with a deep understanding of your common vital use cases, industry-specific knowledge, and services. These intelligent agents are always up-to-date, learning from each interaction to continuously improve their performance.
(a) Instant expertise: AI agents start with a comprehensive knowledge base, eliminating the learning curve associated with new human agents.
(b) Consistent quality: Every customer interaction benefits from the same level of expertise, ensuring uniform service quality.
(c) Continuous improvement: The AI learns from each conversation, becoming more efficient and effective over time without the need for manual retraining.
2. Powered by Advanced Gen AI with Cutting-Edge NLP, NLU, and NLG:
Our AI agents leverage state-of-the-art Natural Language Processing (NLP), NLU, and NLG technologies. This powerful combination allows them to understand, process, and respond to customer queries with human-like precision and empathy.
(a) Contextual understanding: These agents grasp the nuances of customer inquiries, including intent and sentiment.
(b) Personalized responses: Generate tailored, empathetic replies that address the specific needs of each customer.
(c) Multi-lingual support: Communicate effectively with your customers in 100+ languages, breaking down language barriers, if any.
3. Auto-Scales to Handle High Volumes Efficiently & Cost-Effectively:
Say goodbye to the dilemma of staffing during peak hours or seasons. Our AI agents automatically scale to match your call volume, ensuring optimal coverage during peak times without the added cost of idle agents during low call volume.
(a) Instant scalability: Ramp up/down in seconds to match demand fluctuations.
(b) 24/7 availability: Provide round-the-clock support without the need for shift scheduling.
(c) Cost-effective: Eliminate overstaffing costs while ensuring every customer query is addressed promptly.
4. Error-Free & Faster Conflict Resolution Than Human Agents:
Ori’s AI agents excel at quickly accessing, analyzing, and processing vast amounts of data, leading to faster and more accurate query resolution.
(a) Instant information retrieval: Access customer data, product information, and resource library based on customer’s issue in real-time, on a unified panel, in milliseconds.
(b) Consistent accuracy: Eliminate human errors in information recall and problem-solving.
(c) Rapid issue identification: Quickly recognize patterns in customer issues by analyzing previous data, leading to faster resolution times.
5. Easy & Fast Deployment Across Your Existing Systems:
Integrating our agents into your current infrastructure is a breeze, eliminating the headaches associated with outdated, incompatible systems.
(a) Seamless integration: Easily connect with your existing CRM, ticketing systems, and all the other social communication channels you can think of.
(b) Quick implementation: Get up and running in weeks, not months, with minimal disruption to your operations.
(c) Unified platform: You would get access to a centralized window powered by speech analytics having all the info regarding customer interactions and analytics for improved insights and decision-making.
To Conclude:
By deploying Ori’s AI-powered agents, you’re not just solving current challenges – you’re future-proofing your contact center. With the power of generative AI at your fingertips, you can expect to see resolution times cut by up to 60%, dramatically improving both operational efficiency and customer satisfaction.Don’t let outdated systems and overwhelmed human agents hold your contact center back. Shake hands with the future of customer service with Ori’s AI-powered solution and transform your resolution process into a competitive advantage. Click here to book a demo with our experts today.
The debt collection industry is full of challenges. Complexities like customer outreach and the stigma of debt collection create many inefficiencies. Limited resources, traditional approach, and a tough engagement ecosystem make collections even harder.
Imagine your customer forgot to pay your credit card bill and it’s now overdue. Suddenly, he’s bombarded with calls and texts. This doesn’t just annoy him- it might make him avoid paying altogether or even cancel your card. This approach clearly isn’t working for anyone.
However, advancements in Gen AI-powered Voice and Chat Assistants are changing the game. With Emotional Intelligence, Multimodal outreach, and full regulatory compliance, these solutions are transforming collections. In this blog, we’ll explore how Conversational AI can turn these challenges into opportunities for businesses making collections not just easier but more effective.
But, What Are the Challenges Collection Industry Faces?
#1 Customer’s Dislike of Debt Collectors:
Let’s face it – debt collectors have long had a negative reputation. Customers often associate them with aggressive tactics, impersonal interactions, and a complete disregard for their financial struggles.
In India, household debt reached a staggering US$ 671 billion in 2024. As consumers rely more on credit, negative interactions only further alienate them, reinforcing the need for a more empathetic approach.
AI Voice Assistants enable empathetic, personalized, and strategic engagement, ensuring that your interactions are never perceived as spammy or disrespectful.
By fostering a sense of understanding and collaboration, you can turn your customer’s resistance into cooperation.
#2 Expanding Beyond Traditional Channels of Approach:
It’s 2025, and limiting your outreach to traditional channels like phone calls, e-mails, and messages can severely affect your collection efforts. Customers expect to be met on their preferred platforms, whether that’s text messages, calls, social media, or even in-app messaging.
Ori’s AI Assistants offer omnichannel and multimodal interaction, seamlessly engaging with customers across their preferred channels and leveraging their data to ensure a seamless, cross-channel experience.
#3 Slow Adoption of Newer Technology:
The collection industry often lags in adopting new technology, leading to inefficiencies and customer frustration.
This is critical when consumer loans, for example, saw an increase in delinquency from 1.83% in 2022 to 2.5% in 2023. Similarly, business loan delinquencies have crossed the 4% threshold, signaling growing financial strain.
Gen AI Agents can change that. By automating tasks like payment reminders, your human agents can focus on complex cases, improving overall efficiency. Ori’s Gen AI solutions streamline operations, reduce errors, and boost your bottom line, making your collection process more effective.
#4 Incompetence of Human Agents:
Even your top agents can have off days, missing details, or lacking the right tone in sensitive conversations. These errors can lead to lost opportunities and strained customer relations.
Given that credit card defaults in India are rising day by day, the margin for communication error is small. It’s crucial to get every conversation right. Ori’s AI Voice Assistants enhance, but don’t replace, your human agents. Plus, Ori’s Speech Analytics helps your agents continuously improve performance, ensuring every conversation is spot-on. Think of it as having a co-pilot, guiding your agents to make the best decisions in real-time.
#5 Retaining Trust in Sensitive Conversations:
Retaining trust in debt-related conversations is challenging, but crucial.
Ori’s AI, with its Emotional Intelligence, helps you maintain a firm yet empathetic approach. Because engaging during collection isn’t just about collecting debt; it’s about creating a relationship where customers feel understood. By fostering trust, you’re more likely to achieve successful outcomes, making the process beneficial for both sides.
Field visits are expensive and often ineffective. It’s time to rethink your approach to settlements.
Gen AI Agents can engage with your customers empathetically and offer flexible payment solutions, reducing the need for in-person visits. Ori’s AI solutions are tailored to minimize settlements and reduce costly field visits. With consistent, supportive communication, you can streamline the process and make it easier for your customers too.
The Future of Debt Collection is Here
In 2025, old, inefficient methods are obsolete—Gen AI-powered Conversational AI has become essential.
These advanced solutions improve collections, boost customer engagement, and streamline operations, making the process more efficient. With consumer and business delinquencies rising, and credit card default rates climbing, it’s time to act. And Ori’s solutions offer everything you need. Schedule a demo with our experts today and discover how we can help you reduce delinquencies in no time.
The debt collection industry is full of challenges. Complexities like customer outreach and the stigma of debt collection create many inefficiencies. Limited resources, traditional approach, and a tough engagement ecosystem make collections even harder.
Imagine your customer forgot to pay your credit card bill and it’s now overdue. Suddenly, he’s bombarded with calls and texts. This doesn’t just annoy him- it might make him avoid paying altogether or even cancel your card. This approach clearly isn’t working for anyone.
However, advancements in Gen AI-powered Voice and Chat Assistants are changing the game. With Emotional Intelligence, Multimodal outreach, and full regulatory compliance, these solutions are transforming collections. In this blog, we’ll explore how Conversational AI can turn these challenges into opportunities for businesses making collections not just easier but more effective.
But, What Are the Challenges Collection Industry Faces?
#1 Customer’s Dislike of Debt Collectors:
Let’s face it – debt collectors have long had a negative reputation. Customers often associate them with aggressive tactics, impersonal interactions, and a complete disregard for their financial struggles.
In India, household debt reached a staggering US$ 671 billion in 2024. As consumers rely more on credit, negative interactions only further alienate them, reinforcing the need for a more empathetic approach.
AI Voice Assistants enable empathetic, personalized, and strategic engagement, ensuring that your interactions are never perceived as spammy or disrespectful.
By fostering a sense of understanding and collaboration, you can turn your customer’s resistance into cooperation.
#2 Expanding Beyond Traditional Channels of Approach:
It’s 2025, and limiting your outreach to traditional channels like phone calls, e-mails, and messages can severely affect your collection efforts. Customers expect to be met on their preferred platforms, whether that’s text messages, calls, social media, or even in-app messaging.
Ori’s AI Assistants offer omnichannel and multimodal interaction, seamlessly engaging with customers across their preferred channels and leveraging their data to ensure a seamless, cross-channel experience.
#3 Slow Adoption of Newer Technology:
The collection industry often lags in adopting new technology, leading to inefficiencies and customer frustration.
This is critical when consumer loans, for example, saw an increase in delinquency from 1.83% in 2022 to 2.5% in 2023. Similarly, business loan delinquencies have crossed the 4% threshold, signaling growing financial strain.
Gen AI Agents can change that. By automating tasks like payment reminders, your human agents can focus on complex cases, improving overall efficiency. Ori’s Gen AI solutions streamline operations, reduce errors, and boost your bottom line, making your collection process more effective.
#4 Incompetence of Human Agents:
Even your top agents can have off days, missing details, or lacking the right tone in sensitive conversations. These errors can lead to lost opportunities and strained customer relations.
Given that credit card defaults in India are rising day by day, the margin for communication error is small. It’s crucial to get every conversation right. Ori’s AI Voice Assistants enhance, but don’t replace, your human agents. Plus, Ori’s Speech Analytics helps your agents continuously improve performance, ensuring every conversation is spot-on. Think of it as having a co-pilot, guiding your agents to make the best decisions in real-time.
#5 Retaining Trust in Sensitive Conversations:
Retaining trust in debt-related conversations is challenging, but crucial.
Ori’s AI, with its Emotional Intelligence, helps you maintain a firm yet empathetic approach. Because engaging during collection isn’t just about collecting debt; it’s about creating a relationship where customers feel understood. By fostering trust, you’re more likely to achieve successful outcomes, making the process beneficial for both sides.
Field visits are expensive and often ineffective. It’s time to rethink your approach to settlements.
Gen AI Agents can engage with your customers empathetically and offer flexible payment solutions, reducing the need for in-person visits. Ori’s AI solutions are tailored to minimize settlements and reduce costly field visits. With consistent, supportive communication, you can streamline the process and make it easier for your customers too.
The Future of Debt Collection is Here
In 2025, old, inefficient methods are obsolete—Gen AI-powered Conversational AI has become essential.
These advanced solutions improve collections, boost customer engagement, and streamline operations, making the process more efficient. With consumer and business delinquencies rising, and credit card default rates climbing, it’s time to act. And Ori’s solutions offer everything you need. Schedule a demo with our experts today and discover how we can help you reduce delinquencies in no time.
Imagine a world where guests are greeted with personalized recommendations, their inquiries are answered instantly, and their needs are anticipated before they even voice them. This world is not a distant dream but a reality being shaped by the magic of conversational AI in the hospitality industry.
Today, we’ll dive into the incredible potential of Conversational AI and how it can enhance guest delight like never before.
Understanding Conversational AI
Before we delve into the wonders of conversational AI, let’s demystify its essence. Conversational AI is an innovative technology that leverages Natural Language Processing (NLP) and Machine Learning (ML) to facilitate human-like conversations between guests and AI-powered systems.
This allows hotels to provide personalized and instant interactions with their guests, revolutionizing the guest experience.
Advantages & Use-Cases of Conversational AI In Hospitality
1. Elevating Guest Interactions:
One of the key advantages of Conversational AI in hospitality is its ability to streamline guest interactions.
AI-powered chatbots and virtual assistants act as 24/7 concierge services, catering to guest inquiries and requests in real-time. Whether it’s recommending local attractions, providing dining suggestions, or addressing concerns promptly, conversational AI ensures guests feel valued and attended to throughout their stay.
2. Streamlining Reservation & Booking Processes:
A research conducted by Drift concluded that 33% of consumers would use a chatbot to make a reservation at a hotel or restaurant. Gone are the days of lengthy reservation processes and frustrating booking experiences. Conversational AI has simplified and transformed these processes for the better.
With AI-powered booking assistants, guests can effortlessly make reservations, check real-time availability, and receive personalized recommendations tailored to their preferences. Seamlessly integrated with existing reservation systems, Conversational AI ensures accuracy, efficiency, and a seamless booking journey for guests.
3. Multilingual Communication Made Effortless:
In today’s globalized world, multilingual communication is vital for hotels catering to international guests. Conversational AI like Convert by Ori breaks language barriers by offering guests the option of communicating in more than 120 languages and dialects.
Hotels can now seamlessly communicate with guests in their native languages, providing a truly personalized experience that surpasses linguistic limitations. The result? Enhanced guest satisfaction, increased loyalty, and improved international reputation.
4. Collecting and Analyzing Guest Feedback:
Listening to guests’ opinions and feedback is crucial for any hotel striving for continuous improvement. Conversational AI facilitates this process by leveraging AI-powered surveys and sentiment analysis.
By gathering valuable feedback in real time, hotels can identify areas for improvement and address guest concerns promptly. Moreover, guest data collected through conversational AI provides insights that help tailor services to individual needs, ensuring future experiences exceed expectations.
Potential Challenges and Considerations
While Gen-AI Agents offers remarkable benefits, it’s essential to address potential challenges too. Safeguarding data privacy and security in conversational AI interactions is paramount.
Striking the right balance between AI automation and maintaining human touch is also crucial to preserve the personal connection guests seek. Overcoming technological limitations and ensuring smooth system integration are challenges that require careful consideration and expertise for successful implementation.
To Conclude:
The conversational AI-powered hospitality tools are transforming guest experiences and shaping the future of the industry.
From streamlining guest interactions and booking processes to elevating in-room experiences and enabling seamless multilingual communication, it offers an array of benefits for hotels. Utilizing this technology can enhance guest delight, improve operational efficiency, and foster lasting connections with guests.
So don’t miss out on the opportunity to unlock the true potential of conversational AI. Embrace this transformative technology, and let the magic of conversational AI weave unforgettable experiences for your guests. Schedule a demo with our experts today and we’ll help you gain a competitive edge via a powerful conversational AI-driven hospitality solution.
Imagine a world where guests are greeted with personalized recommendations, their inquiries are answered instantly, and their needs are anticipated before they even voice them. This world is not a distant dream but a reality being shaped by the magic of conversational AI in the hospitality industry.
Today, we’ll dive into the incredible potential of Conversational AI and how it can enhance guest delight like never before.
Understanding Conversational AI
Before we delve into the wonders of conversational AI, let’s demystify its essence. Conversational AI is an innovative technology that leverages Natural Language Processing (NLP) and Machine Learning (ML) to facilitate human-like conversations between guests and AI-powered systems.
This allows hotels to provide personalized and instant interactions with their guests, revolutionizing the guest experience.
Advantages & Use-Cases of Conversational AI In Hospitality
1. Elevating Guest Interactions:
One of the key advantages of Conversational AI in hospitality is its ability to streamline guest interactions.
AI-powered chatbots and virtual assistants act as 24/7 concierge services, catering to guest inquiries and requests in real-time. Whether it’s recommending local attractions, providing dining suggestions, or addressing concerns promptly, conversational AI ensures guests feel valued and attended to throughout their stay.
2. Streamlining Reservation & Booking Processes:
A research conducted by Drift concluded that 33% of consumers would use a chatbot to make a reservation at a hotel or restaurant. Gone are the days of lengthy reservation processes and frustrating booking experiences. Conversational AI has simplified and transformed these processes for the better.
With AI-powered booking assistants, guests can effortlessly make reservations, check real-time availability, and receive personalized recommendations tailored to their preferences. Seamlessly integrated with existing reservation systems, Conversational AI ensures accuracy, efficiency, and a seamless booking journey for guests.
3. Multilingual Communication Made Effortless:
In today’s globalized world, multilingual communication is vital for hotels catering to international guests. Conversational AI like Convert by Ori breaks language barriers by offering guests the option of communicating in more than 120 languages and dialects.
Hotels can now seamlessly communicate with guests in their native languages, providing a truly personalized experience that surpasses linguistic limitations. The result? Enhanced guest satisfaction, increased loyalty, and improved international reputation.
4. Collecting and Analyzing Guest Feedback:
Listening to guests’ opinions and feedback is crucial for any hotel striving for continuous improvement. Conversational AI facilitates this process by leveraging AI-powered surveys and sentiment analysis.
By gathering valuable feedback in real time, hotels can identify areas for improvement and address guest concerns promptly. Moreover, guest data collected through conversational AI provides insights that help tailor services to individual needs, ensuring future experiences exceed expectations.
Potential Challenges and Considerations
While Gen-AI Agents offers remarkable benefits, it’s essential to address potential challenges too. Safeguarding data privacy and security in conversational AI interactions is paramount.
Striking the right balance between AI automation and maintaining human touch is also crucial to preserve the personal connection guests seek. Overcoming technological limitations and ensuring smooth system integration are challenges that require careful consideration and expertise for successful implementation.
To Conclude:
The conversational AI-powered hospitality tools are transforming guest experiences and shaping the future of the industry.
From streamlining guest interactions and booking processes to elevating in-room experiences and enabling seamless multilingual communication, it offers an array of benefits for hotels. Utilizing this technology can enhance guest delight, improve operational efficiency, and foster lasting connections with guests.
So don’t miss out on the opportunity to unlock the true potential of conversational AI. Embrace this transformative technology, and let the magic of conversational AI weave unforgettable experiences for your guests. Schedule a demo with our experts today and we’ll help you gain a competitive edge via a powerful conversational AI-driven hospitality solution.
Artificial intelligence (AI) is shaping the world around us, revolutionizing industries, and transforming the way we live and work. Staying up-to-date with the latest AI trends and developments is crucial for anyone interested in this rapidly evolving field. To help you feed your curiosity and deepen your understanding of AI, here are five must-read AI blogs that you simply can’t afford to miss.
1. OpenAI Blog: Bringing AI to the Masses
The OpenAI Blog is a treasure trove of knowledge and insights, brought to you by industry experts who are passionate about making AI accessible to everyone. Linked to the non-profit research company OpenAI, co-chaired by Elon Musk and Sam Altman, this blog is a collaborative effort supported by some of the top companies.
Through long-term research efforts, OpenAI aims to promote and advance AI technologies. The blog provides valuable resources for anyone interested in the future of AI, featuring discussions on cutting-edge research and the latest AI breakthroughs.
2. Distill: Making ML & AI Accessible
Distill is a unique blog managed by Arvind Satyanarayan, Shan Carter, and Christopher Olah. Recognizing the challenge of consuming traditional research, Distill aims to make machine learning (ML) and AI more accessible through appealing and interactive data visualizations.
As a neutral platform for multiple authors, Distill publishes peer-reviewed articles that appear in Google Scholar. Registered with the Library of Congress, Distill is a go-to resource for understanding complex ML research in a more digestible and engaging manner.
3. The BAIR Blog: Insights from UC Berkeley’s AI Research
The BAIR Blog, managed by Berkeley AI Research, offers a fascinating glimpse into the AI-related work happening at UC Berkeley. This blog serves as a conduit for conveying research findings and essential information about various AI disciplines, ranging from natural language processing to robotics.
Contributors, including graduate students and faculty, share their expertise, making the content accessible to both experts and the general population. The BAIR Blog is a valuable resource for staying informed about cutting-edge AI research and advancements.
4. Google AI Research & Technology Blog: Unleashing AI Innovations
When it comes to AI and machine learning, Google has been at the forefront of innovation. The Google AI Research & Technology Blog showcases the impressive breadth and depth of their ML research efforts. Google’s technology has revolutionized various aspects of our lives, from transformed web searches to the development of Google Maps and their ventures into self-driving cars.
The blog not only discusses their published research but also highlights how their technology influences and drives AI innovation in other industries. It’s a must-read for those curious about the practical applications and impact of AI in our world.
5. Oriserve’s Blog: AI, Marketing, & CX Insights
Oriserve’s Blog focuses on a range of AI-related topics, including Conversational AI, General AI, ML, and their use cases. With a focus on the latest trends and advancements in the field of AI, marketing, and customer experience (CX), this blog offers valuable insights into how AI is shaping these areas.
Whether you’re interested in exploring the potential of Conversational AI or understanding the intersection of AI and marketing automation, Ori’s Blog is a valuable resource that keeps you informed about the latest and greatest in the AI landscape.
Conclusion:
In conclusion, to satisfy your curiosity and stay ahead in the dynamic world of AI, these five blogs are essential reading.
From the thought leadership of OpenAI to the interactive visualizations of Distill, the research insights from The BAIR Blog, the groundbreaking work shared by Google AI Research & Technology Blog, and the AI, marketing, and CX focus of Oriserve’s Blog, these platforms offer a wealth of knowledge and inspiration.
Explore these blogs, embrace their valuable resources, and embark on a journey of continuous learning and growth in the captivating realm of AI.
Artificial intelligence (AI) is shaping the world around us, revolutionizing industries, and transforming the way we live and work. Staying up-to-date with the latest AI trends and developments is crucial for anyone interested in this rapidly evolving field. To help you feed your curiosity and deepen your understanding of AI, here are five must-read AI blogs that you simply can’t afford to miss.
1. OpenAI Blog: Bringing AI to the Masses
The OpenAI Blog is a treasure trove of knowledge and insights, brought to you by industry experts who are passionate about making AI accessible to everyone. Linked to the non-profit research company OpenAI, co-chaired by Elon Musk and Sam Altman, this blog is a collaborative effort supported by some of the top companies.
Through long-term research efforts, OpenAI aims to promote and advance AI technologies. The blog provides valuable resources for anyone interested in the future of AI, featuring discussions on cutting-edge research and the latest AI breakthroughs.
2. Distill: Making ML & AI Accessible
Distill is a unique blog managed by Arvind Satyanarayan, Shan Carter, and Christopher Olah. Recognizing the challenge of consuming traditional research, Distill aims to make machine learning (ML) and AI more accessible through appealing and interactive data visualizations.
As a neutral platform for multiple authors, Distill publishes peer-reviewed articles that appear in Google Scholar. Registered with the Library of Congress, Distill is a go-to resource for understanding complex ML research in a more digestible and engaging manner.
3. The BAIR Blog: Insights from UC Berkeley’s AI Research
The BAIR Blog, managed by Berkeley AI Research, offers a fascinating glimpse into the AI-related work happening at UC Berkeley. This blog serves as a conduit for conveying research findings and essential information about various AI disciplines, ranging from natural language processing to robotics.
Contributors, including graduate students and faculty, share their expertise, making the content accessible to both experts and the general population. The BAIR Blog is a valuable resource for staying informed about cutting-edge AI research and advancements.
4. Google AI Research & Technology Blog: Unleashing AI Innovations
When it comes to AI and machine learning, Google has been at the forefront of innovation. The Google AI Research & Technology Blog showcases the impressive breadth and depth of their ML research efforts. Google’s technology has revolutionized various aspects of our lives, from transformed web searches to the development of Google Maps and their ventures into self-driving cars.
The blog not only discusses their published research but also highlights how their technology influences and drives AI innovation in other industries. It’s a must-read for those curious about the practical applications and impact of AI in our world.
5. Oriserve’s Blog: AI, Marketing, & CX Insights
Oriserve’s Blog focuses on a range of AI-related topics, including Conversational AI, General AI, ML, and their use cases. With a focus on the latest trends and advancements in the field of AI, marketing, and customer experience (CX), this blog offers valuable insights into how AI is shaping these areas.
Whether you’re interested in exploring the potential of Conversational AI or understanding the intersection of AI and marketing automation, Ori’s Blog is a valuable resource that keeps you informed about the latest and greatest in the AI landscape.
Conclusion:
In conclusion, to satisfy your curiosity and stay ahead in the dynamic world of AI, these five blogs are essential reading.
From the thought leadership of OpenAI to the interactive visualizations of Distill, the research insights from The BAIR Blog, the groundbreaking work shared by Google AI Research & Technology Blog, and the AI, marketing, and CX focus of Oriserve’s Blog, these platforms offer a wealth of knowledge and inspiration.
Explore these blogs, embrace their valuable resources, and embark on a journey of continuous learning and growth in the captivating realm of AI.
Google I/O is one of the most anticipated tech events of the year, and this year’s event did not disappoint. Google announced a wide range of new products and features, from a new foldable smartphone to a groundbreaking AI language model.
Here are the top 10 announcements from Google I/O 2023 that you need to know about:
1. LaMDA 2: Revolutionizing AI Conversations
LaMDA 2 is a groundbreaking AI language model that can carry on conversations indistinguishable from those with a human. LaMDA 2 is trained on a massive dataset of text and code, and it can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.
LaMDA 2 has the potential to transform the way we interact with computers, and it is one of the most exciting announcements from Google I/O 2023.
2. Meena: The AI Chatbot for Various Applications
Meena is a versatile AI chatbot trained on vast conversation datasets. Meena can engage in natural conversations with humans, and it has the potential to be used in a variety of applications, such as customer service, education, and entertainment.
Meena is another exciting announcement from Google I/O 2023, and it is sure to have a major impact on the way we interact with computers.
3. Bard: Your AI Writing Assistant
Bard is a new AI writing assistant from Google that can help you with a variety of writing tasks. Bard can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way. Bard is still under development, but it has the potential to be a powerful tool for writers of all levels.
Project Starline is a cutting-edge technology for lifelike virtual meetings. Project Starline uses cameras, sensors, and projectors to create a 3D image of your face, which is then projected onto a screen in front of the person you are talking to.
This creates the illusion that you are having a face-to-face conversation, even if you are miles apart. Project Starline is still in development, but it has the potential to revolutionize the way we communicate with each other.
5. AI-powered Updates to Google Workspace
Google announced a number of AI-powered updates to its productivity suite, Google Workspace. These updates include new features for Gmail, Docs, Sheets, and Slides, such as the ability to generate text, translate languages, and create presentations with the help of AI.
These updates are sure to make Google Workspace even more powerful and user-friendly.
6. Android 14: Next-Gen Mobile OS
Google also announced Android 14, the latest version of its mobile operating system.
Android 14 comes with a number of new features and improvements, such as a new design, improved performance, and enhanced privacy features. Android 14 is sure to be a major upgrade for Android users.
7. Pixel Fold: Google’s Foldable Smartphone
Google also announced the Pixel Fold, its first foldable smartphone. The Pixel Fold has a 7.6-inch unfolded OLED display and a 5.8-inch folded display. It is powered by Google’s Tensor chip and runs Android 14.
8. Google Pixel 7a: The Next Pixel Experience
Google also announced the Google Pixel 7a, the successor to the Pixel 6a. The Pixel 7a has a 6.7-inch OLED display, a Google Tensor chip, and 12.2MP rear camera. It will be available later this year.
9. Google Maps: New Features for Enhanced Navigation
Google Maps is getting a number of new features that will make navigation even easier and more convenient.
These features include new 3D imagery, live traffic updates, and improved walking directions. Google Maps is sure to be even more useful with these newly released features.
10. Google Assistant: Enhanced Voice Capabilities
Google Assistant is getting a number of new features that will make it even more helpful. These features include real-time language translation, voice control for smart home devices, and much more in the coming times.
Wrapping Up:
Google I/O 2023 was a jam-packed event with a wide range of announcements that are sure to have a major impact on the tech industry and the way we live our lives. From groundbreaking AI language models to lifelike virtual meetings, Google is constantly innovating and pushing the boundaries of what is possible.
And we at Ori are doing the same. So if you’re a business and are looking for ways to automate your customer service journeys and spike conversions without wasting a hefty amount of money you should definitely give us a try. Schedule a free consultation call with our experts today.
Google I/O is one of the most anticipated tech events of the year, and this year’s event did not disappoint. Google announced a wide range of new products and features, from a new foldable smartphone to a groundbreaking AI language model.
Here are the top 10 announcements from Google I/O 2023 that you need to know about:
1. LaMDA 2: Revolutionizing AI Conversations
LaMDA 2 is a groundbreaking AI language model that can carry on conversations indistinguishable from those with a human. LaMDA 2 is trained on a massive dataset of text and code, and it can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.
LaMDA 2 has the potential to transform the way we interact with computers, and it is one of the most exciting announcements from Google I/O 2023.
2. Meena: The AI Chatbot for Various Applications
Meena is a versatile AI chatbot trained on vast conversation datasets. Meena can engage in natural conversations with humans, and it has the potential to be used in a variety of applications, such as customer service, education, and entertainment.
Meena is another exciting announcement from Google I/O 2023, and it is sure to have a major impact on the way we interact with computers.
3. Bard: Your AI Writing Assistant
Bard is a new AI writing assistant from Google that can help you with a variety of writing tasks. Bard can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way. Bard is still under development, but it has the potential to be a powerful tool for writers of all levels.
Project Starline is a cutting-edge technology for lifelike virtual meetings. Project Starline uses cameras, sensors, and projectors to create a 3D image of your face, which is then projected onto a screen in front of the person you are talking to.
This creates the illusion that you are having a face-to-face conversation, even if you are miles apart. Project Starline is still in development, but it has the potential to revolutionize the way we communicate with each other.
5. AI-powered Updates to Google Workspace
Google announced a number of AI-powered updates to its productivity suite, Google Workspace. These updates include new features for Gmail, Docs, Sheets, and Slides, such as the ability to generate text, translate languages, and create presentations with the help of AI.
These updates are sure to make Google Workspace even more powerful and user-friendly.
6. Android 14: Next-Gen Mobile OS
Google also announced Android 14, the latest version of its mobile operating system.
Android 14 comes with a number of new features and improvements, such as a new design, improved performance, and enhanced privacy features. Android 14 is sure to be a major upgrade for Android users.
7. Pixel Fold: Google’s Foldable Smartphone
Google also announced the Pixel Fold, its first foldable smartphone. The Pixel Fold has a 7.6-inch unfolded OLED display and a 5.8-inch folded display. It is powered by Google’s Tensor chip and runs Android 14.
8. Google Pixel 7a: The Next Pixel Experience
Google also announced the Google Pixel 7a, the successor to the Pixel 6a. The Pixel 7a has a 6.7-inch OLED display, a Google Tensor chip, and 12.2MP rear camera. It will be available later this year.
9. Google Maps: New Features for Enhanced Navigation
Google Maps is getting a number of new features that will make navigation even easier and more convenient.
These features include new 3D imagery, live traffic updates, and improved walking directions. Google Maps is sure to be even more useful with these newly released features.
10. Google Assistant: Enhanced Voice Capabilities
Google Assistant is getting a number of new features that will make it even more helpful. These features include real-time language translation, voice control for smart home devices, and much more in the coming times.
Wrapping Up:
Google I/O 2023 was a jam-packed event with a wide range of announcements that are sure to have a major impact on the tech industry and the way we live our lives. From groundbreaking AI language models to lifelike virtual meetings, Google is constantly innovating and pushing the boundaries of what is possible.
And we at Ori are doing the same. So if you’re a business and are looking for ways to automate your customer service journeys and spike conversions without wasting a hefty amount of money you should definitely give us a try. Schedule a free consultation call with our experts today.
Do you want to deliver amazing customer experiences, boost your sales, and streamline your support processes? If yes, then you need to embrace conversational AI in 2025.
But what exactly is conversational AI? To put it simply, conversational AI is the technology that enables systems to understand and communicate with humans using natural language.
According to Gartner, by 2025, 80% of customer service organizations will have abandoned native mobile apps in favor of messaging-based customer service.
So how can you master conversational AI strategy and leverage its benefits for your business? In today’s blog, we’ll discuss the steps to develop the same. So let’s dive right in.
Step 1: Understand your Audience
The first step to creating a successful conversational AI strategy is to know your customers. You need to create user personas that represent your target segments and their needs, preferences, pain points, and goals.
User personas will help you design conversational AI solutions that are tailored to your audience and provide them with personalized experiences.
You also need to analyze your audience’s behavior and feedback using data and analytics. You can use tools like Google Analytics, CRM systems, surveys, and social media listening to understand how your customers interact with your brand, what they like and dislike, what they expect and demand, and how they respond to your conversational AI solutions.
Step 2: Choose your Platform
The next step is to select the right conversational AI platform for your business. There are many options available in the market, but not all of them are created equal.
You need to consider several factors when choosing a conversational AI platform, such as:
You can compare their pros and cons and choose the one that best suits your needs and budget.
Step 3: Create your Conversational design
The third step is to create your conversational design. This involves defining the structure, flow, content, and tone of your conversations with your customers.
You need to follow some best practices for creating a conversational UI design that delivers results, such as:
Use simple and clear language that is easy to understand and follow.
Use bullet points and lists to present multiple items or options in a compact way.
Use images, emojis, examples, and stories to illustrate your point and add visual appeal and emotion.
You also need to consider the tone of voice of your AI Agent. The tone of voice reflects your brand personality and values. It also affects how your customers perceive you and how they feel about your brand.
Step 4: Develop your Conversational Content
The fourth step is to develop your conversational content. This involves writing scripts for your AI Agent that will interact with your customers. You need to create conversational content that is engaging, informative, and persuasive.
Some tips for writing conversational AI content are:
Use a friendly and conversational tone that builds rapport and trust with your customers.
Use open-ended questions that invite your customers to share their preferences and feedback.
Use positive and negative feedback that acknowledges your customers’ inputs and responses
Use CTAs that motivate your customers to take action and achieve their goals
Step 5: Integrate your AI Agent
The fifth step is to integrate your Gen-AI Agent into your existing systems and platforms. This will ensure a smooth user experience and a seamless transition between different channels.
You need to test and optimize your AI Agent for maximum effectiveness. Further, you need to continuously improve your conversational AI strategy based on the data and insights you gather. You can use tools like Google Optimize or Optimizely to run experiments and optimize your AI Agents for better outcomes.
Step 6: Measure Success
The final step is to measure the success of your conversational AI strategy based on the set KPIs. You need to define the metrics that matter for your business goals and track them regularly.
Some of the common metrics for Gen-AI Agents are:
Engagement: This measures how much and how often your customers interact with your AI Agent.
Conversion: This measures how well your AI Agent drives your customers to take action and achieve their goals.
Retention: This measures how loyal and repeatable your customers are with your conversational solution. It can include metrics such as retention rate, churn rate, etc.
You need to analyze these metrics and make data-driven decisions to improve your conversational AI strategy for long-term success.
To Conclude:
Conversational AI is not a trend or a fad. It’s a reality and a necessity for any business that wants to thrive in 2025. It can help you deliver amazing customer experiences, boost your sales, and gain a competitive edge in the market.
But you need a clear and effective conversational AI strategy to make it happen. And the best thing is, you don’t have to do it all alone.You can get help from our experts at Ori, the leading conversational AI platform that can help you create, manage, and optimize your conversational AI solutions. Schedule a free consultation call with our experts and see how we can help you master conversational AI strategy.
Do you want to deliver amazing customer experiences, boost your sales, and streamline your support processes? If yes, then you need to embrace conversational AI in 2025.
But what exactly is conversational AI? To put it simply, conversational AI is the technology that enables systems to understand and communicate with humans using natural language.
According to Gartner, by 2025, 80% of customer service organizations will have abandoned native mobile apps in favor of messaging-based customer service.
So how can you master conversational AI strategy and leverage its benefits for your business? In today’s blog, we’ll discuss the steps to develop the same. So let’s dive right in.
Step 1: Understand your Audience
The first step to creating a successful conversational AI strategy is to know your customers. You need to create user personas that represent your target segments and their needs, preferences, pain points, and goals.
User personas will help you design conversational AI solutions that are tailored to your audience and provide them with personalized experiences.
You also need to analyze your audience’s behavior and feedback using data and analytics. You can use tools like Google Analytics, CRM systems, surveys, and social media listening to understand how your customers interact with your brand, what they like and dislike, what they expect and demand, and how they respond to your conversational AI solutions.
Step 2: Choose your Platform
The next step is to select the right conversational AI platform for your business. There are many options available in the market, but not all of them are created equal.
You need to consider several factors when choosing a conversational AI platform, such as:
You can compare their pros and cons and choose the one that best suits your needs and budget.
Step 3: Create your Conversational design
The third step is to create your conversational design. This involves defining the structure, flow, content, and tone of your conversations with your customers.
You need to follow some best practices for creating a conversational UI design that delivers results, such as:
Use simple and clear language that is easy to understand and follow.
Use bullet points and lists to present multiple items or options in a compact way.
Use images, emojis, examples, and stories to illustrate your point and add visual appeal and emotion.
You also need to consider the tone of voice of your AI Agent. The tone of voice reflects your brand personality and values. It also affects how your customers perceive you and how they feel about your brand.
Step 4: Develop your Conversational Content
The fourth step is to develop your conversational content. This involves writing scripts for your AI Agent that will interact with your customers. You need to create conversational content that is engaging, informative, and persuasive.
Some tips for writing conversational AI content are:
Use a friendly and conversational tone that builds rapport and trust with your customers.
Use open-ended questions that invite your customers to share their preferences and feedback.
Use positive and negative feedback that acknowledges your customers’ inputs and responses
Use CTAs that motivate your customers to take action and achieve their goals
Step 5: Integrate your AI Agent
The fifth step is to integrate your Gen-AI Agent into your existing systems and platforms. This will ensure a smooth user experience and a seamless transition between different channels.
You need to test and optimize your AI Agent for maximum effectiveness. Further, you need to continuously improve your conversational AI strategy based on the data and insights you gather. You can use tools like Google Optimize or Optimizely to run experiments and optimize your AI Agents for better outcomes.
Step 6: Measure Success
The final step is to measure the success of your conversational AI strategy based on the set KPIs. You need to define the metrics that matter for your business goals and track them regularly.
Some of the common metrics for Gen-AI Agents are:
Engagement: This measures how much and how often your customers interact with your AI Agent.
Conversion: This measures how well your AI Agent drives your customers to take action and achieve their goals.
Retention: This measures how loyal and repeatable your customers are with your conversational solution. It can include metrics such as retention rate, churn rate, etc.
You need to analyze these metrics and make data-driven decisions to improve your conversational AI strategy for long-term success.
To Conclude:
Conversational AI is not a trend or a fad. It’s a reality and a necessity for any business that wants to thrive in 2025. It can help you deliver amazing customer experiences, boost your sales, and gain a competitive edge in the market.
But you need a clear and effective conversational AI strategy to make it happen. And the best thing is, you don’t have to do it all alone.You can get help from our experts at Ori, the leading conversational AI platform that can help you create, manage, and optimize your conversational AI solutions. Schedule a free consultation call with our experts and see how we can help you master conversational AI strategy.
Conversational AI is not a new thing. You’ve probably used it before, whether it’s Siri, Alexa, or Google Assistant. But, did you know that conversational AI is about to get a lot more advanced and powerful in 2025?
That’s right, conversational AI is on the verge of a major breakthrough that will change the way businesses communicate with their customers. From multimodal interfaces to voice AI for IVR, conversational AI is going to rock your world.
In this blog post, We’re going to show you five of the most amazing trends that are set to transform conversational AI in 2025. Trust us, you don’t want to miss this.
Trend #1: Multimodal Conversational Interfaces
Forget about boring text chats. Multimodal interfaces are the future of conversational AI. What are multimodal interfaces, you ask? They are interfaces that combine different modes of communication, such as text, voice, images, and videos.
It allows businesses to offer their customers a more engaging and interactive experience. For example, instead of just typing a query, customers can also use voice commands, emojis, or gestures.
It can make conversations more natural, personalized, and fun. In 2025, we can expect to see more businesses adopt this technology to provide the ultimate customer experience.
Trend #2: AI-Powered Personalization
Personalization is key to delivering a superior customer experience. And AI is making it easier than ever before. By analyzing customer data and behaviour, AI-powered personalization can help businesses tailor their services to individual customers’ needs.
The benefits of personalization are clear. It can help businesses increase customer satisfaction, loyalty, and retention. It can also help businesses boost sales and revenue. And in 2025, we can expect to see more businesses leverage the power of personalization with conversational AI.
Trend #3: Conversational Commerce
Conversational commerce is the new trend in e-commerce. Businesses can use chatbots and virtual assistants to give customers a smooth shopping experience through conversation. And with tools like Orimon.ai making your personalized chatbot is just a matter of minutes.
Customers have the convenience of shopping online from their favourite messaging apps. They can also chat with a chatbot and get answers, product suggestions, orders, and more. It benefits both customers and businesses. Customers enjoy convenience, speed, and simplicity. Businesses enjoy higher engagement and conversions. And we at Ori are happily delivering it.
Trend #4: Verticalized Solutions in Conversational AI
Conversational AI is not a one-size-fits-all solution. Different industries have different needs and challenges when it comes to communicating with their customers. That’s why verticalized solutions are becoming more popular and powerful.
Verticalized solutions are conversational AI solutions that are tailored to specific industries, such as healthcare, finance, or education. They provide businesses with the tools they need to deliver exceptional customer experiences in their niche.
For example, a verticalized solution for healthcare might include features such as symptom checkers, appointment booking, medication reminders, etc. Verticalized solutions can help businesses increase efficiency and improve outcomes. They can also help businesses stand out from the competition and build trust with their customers. In 2025, we can expect to see more businesses adopt this technology, with verticalized solutions driving innovation and growth.
Trend #5: Voice AI for Interactive Voice Response
IVR systems have been around for years, but they are often frustrating and inefficient for customers. You know what we’re talking about, right? When you call a customer service number and hear something like “Press 1 for sales, press 2 for support…”
You have to listen to long menus of options, press multiple buttons, or repeat yourself over and over again. Sometimes you end up talking to the wrong agent or getting disconnected.
Voice AI is a solution that can make IVR systems more user-friendly and effective. It uses NLP and speech recognition to understand what customers are saying and respond accordingly.
It can make IVR systems more conversational and intelligent. Customers can simply say what they want in their own words and get connected to the right agent or service.
Wrapping Up:
Conversational AI is an exciting technology that has the potential to transform the way businesses interact with their customers. In 2024, we can expect to see some amazing trends that will make conversational AI more engaging, personalized, and intelligent.
If you want to stay ahead of the curve and leverage the power of conversational AI for your business, you need to start planning now. Don’t miss this opportunity to take your customer experience to the next level. Are you ready to embrace Gen-AI in 2025? Let us be your torch-bearer in your journey towards booming sales and intelligent automation. Schedule a free consultation call with our experts today to get started.
Conversational AI is not a new thing. You’ve probably used it before, whether it’s Siri, Alexa, or Google Assistant. But, did you know that conversational AI is about to get a lot more advanced and powerful in 2025?
That’s right, conversational AI is on the verge of a major breakthrough that will change the way businesses communicate with their customers. From multimodal interfaces to voice AI for IVR, conversational AI is going to rock your world.
In this blog post, We’re going to show you five of the most amazing trends that are set to transform conversational AI in 2025. Trust us, you don’t want to miss this.
Trend #1: Multimodal Conversational Interfaces
Forget about boring text chats. Multimodal interfaces are the future of conversational AI. What are multimodal interfaces, you ask? They are interfaces that combine different modes of communication, such as text, voice, images, and videos.
It allows businesses to offer their customers a more engaging and interactive experience. For example, instead of just typing a query, customers can also use voice commands, emojis, or gestures.
It can make conversations more natural, personalized, and fun. In 2025, we can expect to see more businesses adopt this technology to provide the ultimate customer experience.
Trend #2: AI-Powered Personalization
Personalization is key to delivering a superior customer experience. And AI is making it easier than ever before. By analyzing customer data and behaviour, AI-powered personalization can help businesses tailor their services to individual customers’ needs.
The benefits of personalization are clear. It can help businesses increase customer satisfaction, loyalty, and retention. It can also help businesses boost sales and revenue. And in 2025, we can expect to see more businesses leverage the power of personalization with conversational AI.
Trend #3: Conversational Commerce
Conversational commerce is the new trend in e-commerce. Businesses can use chatbots and virtual assistants to give customers a smooth shopping experience through conversation. And with tools like Orimon.ai making your personalized chatbot is just a matter of minutes.
Customers have the convenience of shopping online from their favourite messaging apps. They can also chat with a chatbot and get answers, product suggestions, orders, and more. It benefits both customers and businesses. Customers enjoy convenience, speed, and simplicity. Businesses enjoy higher engagement and conversions. And we at Ori are happily delivering it.
Trend #4: Verticalized Solutions in Conversational AI
Conversational AI is not a one-size-fits-all solution. Different industries have different needs and challenges when it comes to communicating with their customers. That’s why verticalized solutions are becoming more popular and powerful.
Verticalized solutions are conversational AI solutions that are tailored to specific industries, such as healthcare, finance, or education. They provide businesses with the tools they need to deliver exceptional customer experiences in their niche.
For example, a verticalized solution for healthcare might include features such as symptom checkers, appointment booking, medication reminders, etc. Verticalized solutions can help businesses increase efficiency and improve outcomes. They can also help businesses stand out from the competition and build trust with their customers. In 2025, we can expect to see more businesses adopt this technology, with verticalized solutions driving innovation and growth.
Trend #5: Voice AI for Interactive Voice Response
IVR systems have been around for years, but they are often frustrating and inefficient for customers. You know what we’re talking about, right? When you call a customer service number and hear something like “Press 1 for sales, press 2 for support…”
You have to listen to long menus of options, press multiple buttons, or repeat yourself over and over again. Sometimes you end up talking to the wrong agent or getting disconnected.
Voice AI is a solution that can make IVR systems more user-friendly and effective. It uses NLP and speech recognition to understand what customers are saying and respond accordingly.
It can make IVR systems more conversational and intelligent. Customers can simply say what they want in their own words and get connected to the right agent or service.
Wrapping Up:
Conversational AI is an exciting technology that has the potential to transform the way businesses interact with their customers. In 2024, we can expect to see some amazing trends that will make conversational AI more engaging, personalized, and intelligent.
If you want to stay ahead of the curve and leverage the power of conversational AI for your business, you need to start planning now. Don’t miss this opportunity to take your customer experience to the next level. Are you ready to embrace Gen-AI in 2025? Let us be your torch-bearer in your journey towards booming sales and intelligent automation. Schedule a free consultation call with our experts today to get started.
As per an article on TechJury, AI is currently being used in 35% of companies, while 42% are considering implementing AI in the near future. Artificial intelligence (AI) is changing the world as we know it. It can transform societal aspects, including healthcare, education, and justice. However, the intersection of AI and human rights is an issue that cannot be ignored. AI applications can empower or threaten human rights depending on how they are designed and deployed.
Introduction to AI:
AI, in simple terms, refers to systems that can perform tasks that would typically require human intelligence, such as natural language processing (NLP), image recognition, and decision-making. On the other hand, human rights refer to the basic entitlements and freedoms to which every individual is entitled, such as the right to life, liberty, and security.
The importance of human rights cannot be overstated. They are essential for promoting social justice, equality, and human dignity.
AI and Human Rights: A New Era of Empowerment
AI has the potential to promote human rights in various ways. For instance, AI can help identify and prevent human rights violations, such as discrimination, harassment, and hate speech. It can also assist in providing access to justice for marginalized communities. Furthermore, AI can help promote equality and inclusivity by removing bias from decision-making processes. For example, in hiring, AI can screen resumes and eliminate unconscious bias, ensuring that candidates are evaluated based on their qualifications and not their demographic information.
AI and Human Rights: A Threatening Reality
However, AI also has the potential to violate human rights. For instance, facial recognition technology can track and monitor individuals, violating their privacy rights. Similarly, predictive policing algorithms can boost systemic biases and lead to discriminatory outcomes.
The risks of using AI to violate human rights are significant, and it is essential to address them to prevent harm to individuals and communities.
Challenges in Regulating AI and Human Rights
One of the significant challenges in regulating AI and human rights is the need for international regulations. There are currently no universal guidelines for AI’s ethical development and deployment.
Moreover, ethical concerns surround AI and human rights, such as the accountability of AI systems and the potential for unintended consequences. Therefore, there is a need for transparency and accountability in AI development and deployment.
The Way Forward: Balancing AI & Human Rights
UNESCO’s report reveals that almost half (45%) of institutions have established an ethical code of conduct to steer the development of AI. To strike a balance between AI and human rights, it is crucial to develop ethical AI systems. This requires collaborative efforts from various stakeholders, including policymakers, researchers, and developers.
Furthermore, public participation is crucial too. Individuals and communities must have a say in how AI is used and what ethical guidelines should be in place.
To Sum Up:
In conclusion, the intersection of AI and human rights is an important issue that requires our attention. We must work towards developing ethical AI systems that promote and protect human rights. At Ori, we share this vision and are committed to empowering businesses to convert their conversations into conversions using conversational AI. If you want to learn more about how we can help your business, schedule a free consultation call today. Our team of experts will walk you through our innovative solutions and answer any questions. Together, let’s create a future where AI and human rights coexist in harmony.
As per an article on TechJury, AI is currently being used in 35% of companies, while 42% are considering implementing AI in the near future. Artificial intelligence (AI) is changing the world as we know it. It can transform societal aspects, including healthcare, education, and justice. However, the intersection of AI and human rights is an issue that cannot be ignored. AI applications can empower or threaten human rights depending on how they are designed and deployed.
Introduction to AI:
AI, in simple terms, refers to systems that can perform tasks that would typically require human intelligence, such as natural language processing (NLP), image recognition, and decision-making. On the other hand, human rights refer to the basic entitlements and freedoms to which every individual is entitled, such as the right to life, liberty, and security.
The importance of human rights cannot be overstated. They are essential for promoting social justice, equality, and human dignity.
AI and Human Rights: A New Era of Empowerment
AI has the potential to promote human rights in various ways. For instance, AI can help identify and prevent human rights violations, such as discrimination, harassment, and hate speech. It can also assist in providing access to justice for marginalized communities. Furthermore, AI can help promote equality and inclusivity by removing bias from decision-making processes. For example, in hiring, AI can screen resumes and eliminate unconscious bias, ensuring that candidates are evaluated based on their qualifications and not their demographic information.
AI and Human Rights: A Threatening Reality
However, AI also has the potential to violate human rights. For instance, facial recognition technology can track and monitor individuals, violating their privacy rights. Similarly, predictive policing algorithms can boost systemic biases and lead to discriminatory outcomes.
The risks of using AI to violate human rights are significant, and it is essential to address them to prevent harm to individuals and communities.
Challenges in Regulating AI and Human Rights
One of the significant challenges in regulating AI and human rights is the need for international regulations. There are currently no universal guidelines for AI’s ethical development and deployment.
Moreover, ethical concerns surround AI and human rights, such as the accountability of AI systems and the potential for unintended consequences. Therefore, there is a need for transparency and accountability in AI development and deployment.
The Way Forward: Balancing AI & Human Rights
UNESCO’s report reveals that almost half (45%) of institutions have established an ethical code of conduct to steer the development of AI. To strike a balance between AI and human rights, it is crucial to develop ethical AI systems. This requires collaborative efforts from various stakeholders, including policymakers, researchers, and developers.
Furthermore, public participation is crucial too. Individuals and communities must have a say in how AI is used and what ethical guidelines should be in place.
To Sum Up:
In conclusion, the intersection of AI and human rights is an important issue that requires our attention. We must work towards developing ethical AI systems that promote and protect human rights. At Ori, we share this vision and are committed to empowering businesses to convert their conversations into conversions using conversational AI. If you want to learn more about how we can help your business, schedule a free consultation call today. Our team of experts will walk you through our innovative solutions and answer any questions. Together, let’s create a future where AI and human rights coexist in harmony.
If you’re passionate about creating things or have a love for conversational AI, we have something that will surely catch your attention. Meet Orimon.ai – the result of our passion for DIY projects and conversational AI.
Say Hello to Your Ideal Salesperson – Orimon.ai!
Orimon.ai is an AI-powered sales assistant that can answer any question related to your business or industry. Think of it as having an “ideal salesperson” available 24/7 on your website. It’s the ultimate sales booster, with natural language processing capabilities that enable it to understand even the most everyday human language in over 120 languages and dialects.
Efficient and Accurate
At Orimon, we understand the value of efficiency and accuracy when it comes to AI. That’s why we’ve designed our platform to enable anyone to create a sophisticated sales-enabling chatbot in under two minutes. You don’t need to write any code or even do drag and drop. All you need is the LinkedIn URL of your brand’s page.
The AI learns specifics about your company from LinkedIn and creates a knowledge base from its huge pre-learned data from various industries and customer interactions. This allows your bot to deliver a superior experience to your customers when they land on your website.
Delivering Tangible Value
Studies show that 35% to 50% of B2B sales go to the brands that respond to customers first and accurately, and 95% of buyers choose the provider that guides them personally through the sales process. As a startup, we understand that having a live agent available 24/7 is a huge cost to the company. And if you have users from across the globe, creating a team of multilingual live support agents is only a dream come true.
That’s where Orimon delivers tangible value to you. Your bot is not some unintelligent bot that can only parrot the FAQs or pre-trained sentences. Orimon chatbots will guide your users down the sales funnel while delivering a superior customer experience.
Customizable and Unique
Every brand wants to speak with its audience in a tone and manner that is unique to the brand. Orimon allows you to customize the chatbot as per your brand guidelines and tone. Making the chatbot part of the overall experience rather than just another feature on your website.
Revolutionizing Customer Engagement
With GPT-4 making its entrance and large language models finally delivering real value, with platforms like Orimon.ai, we will usher in a new era of conversational AI. An era where businesses are as human as their customers. It is time your business adopts conversational AI to become a truly modern and empathetic business that delivers real value to all its stakeholders.
Wrapping Up:
Orimon is an innovative platform that enables a whole new world of customer engagement and sales. It offers a wide range of features, such as conversations in 120+ languages, sales-enabling features, and automated customer service support, making it easier for customers to communicate with businesses without hassle. It also supports easy integration with existing systems making it suitable for most businesses regardless of size or industry sector.
If you’re passionate about creating things or have a love for conversational AI, we have something that will surely catch your attention. Meet Orimon.ai – the result of our passion for DIY projects and conversational AI.
Say Hello to Your Ideal Salesperson – Orimon.ai!
Orimon.ai is an AI-powered sales assistant that can answer any question related to your business or industry. Think of it as having an “ideal salesperson” available 24/7 on your website. It’s the ultimate sales booster, with natural language processing capabilities that enable it to understand even the most everyday human language in over 120 languages and dialects.
Efficient and Accurate
At Orimon, we understand the value of efficiency and accuracy when it comes to AI. That’s why we’ve designed our platform to enable anyone to create a sophisticated sales-enabling chatbot in under two minutes. You don’t need to write any code or even do drag and drop. All you need is the LinkedIn URL of your brand’s page.
The AI learns specifics about your company from LinkedIn and creates a knowledge base from its huge pre-learned data from various industries and customer interactions. This allows your bot to deliver a superior experience to your customers when they land on your website.
Delivering Tangible Value
Studies show that 35% to 50% of B2B sales go to the brands that respond to customers first and accurately, and 95% of buyers choose the provider that guides them personally through the sales process. As a startup, we understand that having a live agent available 24/7 is a huge cost to the company. And if you have users from across the globe, creating a team of multilingual live support agents is only a dream come true.
That’s where Orimon delivers tangible value to you. Your bot is not some unintelligent bot that can only parrot the FAQs or pre-trained sentences. Orimon chatbots will guide your users down the sales funnel while delivering a superior customer experience.
Customizable and Unique
Every brand wants to speak with its audience in a tone and manner that is unique to the brand. Orimon allows you to customize the chatbot as per your brand guidelines and tone. Making the chatbot part of the overall experience rather than just another feature on your website.
Revolutionizing Customer Engagement
With GPT-4 making its entrance and large language models finally delivering real value, with platforms like Orimon.ai, we will usher in a new era of conversational AI. An era where businesses are as human as their customers. It is time your business adopts conversational AI to become a truly modern and empathetic business that delivers real value to all its stakeholders.
Wrapping Up:
Orimon is an innovative platform that enables a whole new world of customer engagement and sales. It offers a wide range of features, such as conversations in 120+ languages, sales-enabling features, and automated customer service support, making it easier for customers to communicate with businesses without hassle. It also supports easy integration with existing systems making it suitable for most businesses regardless of size or industry sector.
The telecom industry has been an essential part of our daily lives for decades, allowing us to stay connected with loved ones and access the information we need. In recent years, technology has transformed the telecom industry, making it more efficient and user-friendly. One such technology that is leading the way in transforming the telecom industry is Conversational AI.
Conversational AI is an advanced technology that enables systems to communicate with humans in a natural language interface. The technology is making waves in the telecom industry, changing how customers interact with businesses.
Here are five ways that Conversational AI is leading the way in transforming the telecom industry in 2025.
Use Cases Of Conversational AI In the Telecom Industry
1. Reliable Customer Service:
Conversational AI is revolutionizing customer service in the telecom industry. Chatbots and virtual assistants can quickly handle customer queries and provide real-time solutions. This not only saves time for customers but also reduces the workload of customer service representatives. A successful example of Conversational AI in customer service is VI’s omnichannel chatbot powered by Ori. The bot handled 100,000 conversations simultaneously and boosted their conversions by up to 40%.
2. Personalized Marketing:
It enables personalized marketing campaigns in the telecom industry. Chatbots can analyze customer data and provide personalized customer recommendations. This creates a more personalized experience for customers, increasing the likelihood of customer loyalty.
3. Real-time Network Optimization:
As per IDC, 63.5% of telecom companies are currently implementing AI to improve their network infrastructure. Chatbots can monitor network performance and detect issues in real-time. This enables telecom companies to optimize network operations, reducing downtime and improving network efficiency. A recent development in this field was Nokia’s machine learning based AVA platform. It is a cloud-based network management solution aimed at better managing capacity planning.
4. Simplified Billing and Payments:
Chatbots can provide customers with real-time billing information and payment options. This makes billing and payment processes more user-friendly, reducing the likelihood of customer churn. A great example would be T-Mobile’s (formerly Sprint) chatbot, which offers customers the option to pay their bills through a conversational interface that presents up-to-the-minute billing information.
5. Assisted Product Development:
Conversational AI is assisting product development in the telecom industry. Using chatbots and virtual assistants, customer feedback can be analyzed to recommend product enhancements. As a result, telecom companies can design more customer-centric products, boosting customer satisfaction and loyalty. A successful example would be BT’s chatbot, which collects customer feedback and further provides suggestions for product improvements.
Wrapping Up:
In conclusion, conversational AI has the potential to transform the telecom industry in 2024 and beyond. By improving customer experience, optimizing operations, and driving growth, conversational AI can help companies stay competitive in a rapidly evolving market. It’s time for the telecom industry to embrace conversational AI and unlock its full potential. Whether it’s implementing chatbots for customer service or virtual assistants for personalized marketing, the possibilities are endless. So what are you waiting for? Just book a free demo with Ori, and we’ll guide you towards the future of telecom.
The telecom industry has been an essential part of our daily lives for decades, allowing us to stay connected with loved ones and access the information we need. In recent years, technology has transformed the telecom industry, making it more efficient and user-friendly. One such technology that is leading the way in transforming the telecom industry is Conversational AI.
Conversational AI is an advanced technology that enables systems to communicate with humans in a natural language interface. The technology is making waves in the telecom industry, changing how customers interact with businesses.
Here are five ways that Conversational AI is leading the way in transforming the telecom industry in 2025.
Use Cases Of Conversational AI In the Telecom Industry
1. Reliable Customer Service:
Conversational AI is revolutionizing customer service in the telecom industry. Chatbots and virtual assistants can quickly handle customer queries and provide real-time solutions. This not only saves time for customers but also reduces the workload of customer service representatives. A successful example of Conversational AI in customer service is VI’s omnichannel chatbot powered by Ori. The bot handled 100,000 conversations simultaneously and boosted their conversions by up to 40%.
2. Personalized Marketing:
It enables personalized marketing campaigns in the telecom industry. Chatbots can analyze customer data and provide personalized customer recommendations. This creates a more personalized experience for customers, increasing the likelihood of customer loyalty.
3. Real-time Network Optimization:
As per IDC, 63.5% of telecom companies are currently implementing AI to improve their network infrastructure. Chatbots can monitor network performance and detect issues in real-time. This enables telecom companies to optimize network operations, reducing downtime and improving network efficiency. A recent development in this field was Nokia’s machine learning based AVA platform. It is a cloud-based network management solution aimed at better managing capacity planning.
4. Simplified Billing and Payments:
Chatbots can provide customers with real-time billing information and payment options. This makes billing and payment processes more user-friendly, reducing the likelihood of customer churn. A great example would be T-Mobile’s (formerly Sprint) chatbot, which offers customers the option to pay their bills through a conversational interface that presents up-to-the-minute billing information.
5. Assisted Product Development:
Conversational AI is assisting product development in the telecom industry. Using chatbots and virtual assistants, customer feedback can be analyzed to recommend product enhancements. As a result, telecom companies can design more customer-centric products, boosting customer satisfaction and loyalty. A successful example would be BT’s chatbot, which collects customer feedback and further provides suggestions for product improvements.
Wrapping Up:
In conclusion, conversational AI has the potential to transform the telecom industry in 2024 and beyond. By improving customer experience, optimizing operations, and driving growth, conversational AI can help companies stay competitive in a rapidly evolving market. It’s time for the telecom industry to embrace conversational AI and unlock its full potential. Whether it’s implementing chatbots for customer service or virtual assistants for personalized marketing, the possibilities are endless. So what are you waiting for? Just book a free demo with Ori, and we’ll guide you towards the future of telecom.
