This case study explores how a financial services provider leveraged ORI’s AI to analyze agent-customer conversations, unlocking deeper insights to enhance collections forecasting and strategic planning.
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Feb
21
AI-Powered Sales Transformation: Enhancing Conversions & Customer Insights at Metropolis Healthcare
Metropolis Healthcare, a leader in diagnostics, faced challenges in optimizing its sales calls and improving conversion rates. ORI’s Generative AI-based Speech Analytics provided real-time insights into agent performance, customer sentiment, and competitor intelligence. By leveraging AI-driven call analysis and an intuitive dashboard, Metropolis achieved: ✅ 89.58% Call Disposition Accuracy✅ 92.11% Customer Mention Accuracy✅ 97.37% Sentiment […]
The BFSI sector faces constant challenges in lead conversion, customer acquisition costs, and sales cycle efficiency. AI-powered autonomous agents are transforming these processes by automating lead qualification, reducing leakage, and enhancing customer engagement. From multilingual voice bots assisting credit card applicants to AI-driven outreach improving cross-sales in insurance, the impact is clear—higher conversions, lower costs, […]
This case study highlights how a leading financial institution modernized its collections strategy with AI, enhancing customer engagement, boosting recovery rates, and reducing operational costs.