An IVR system is extremely frustrating, lacks empathy, and is devoid of engagement. Hence, chatbots were introduced to redefine customer support in the last decade. Since then, it has been some time now that these…
The recently announced Convert by ORI and MoEngage partnership brings the power of 2-way automated sales conversations to Whatsapp business channels, helping brands lift conversions and improve customer value management through Whatsapp. Through this partnership,…
Buying journey has changed because buyers are more tech-savvy, more empowered, and expect personal experiences at every touchpoint. It is increasingly challenging to reach decision-makers at the right time and engage them across multiple decision-making…
Humans have been fascinated by the use of Artificial Intelligence as a digital medium to every problem at hand, and the BFSI industry is no different. Let’s take a deeper look at how conversational AI…
Wondering where to find the best open source chatbot platforms? No worries we’ve listed the best among those for you here! Let’s dive right in. Let’s first have a look at what open source software…
Customer experience is now at the center of modern business strategies. Such a customer-centric approach is growing in our times due to massive competition and options available to consumers. But how do brands create a…
Convert by ORI, voted by Google as the #1 B2C conversational revenue acceleration platform, has partnered with MoEngage, one of the fastest-growing customer engagement platforms, to bring the power of 2-way sales conversations to WhatsApp.…
Search ads use keywords to find products that match the user's needs. When customers search for something and find a match, they might have questions that reduce dissonance and move them toward conversion. Moreover, the…
The BFSI industry has always been a frontrunner in embracing the latest technology. However, just implementing Internet banking and fast transaction apps is not sufficient to create a lasting customer experience. Banks, Insurance, and fintech…
AI and Machine Learning have been the hottest buzzwords in the decade that has gone by. According to a study, 77% of devices that we use in our day-to-day lives are now powered by AI…