Recently Ori created a WhatsApp sales automation bot for 6thStreet.com, a Dubai-based multi-brand D2C brand. The automation brought a 20X boom in the ROI and improved CSAT by up to 12 points in less than…
On the potential of the Internet, Anthony Rutkowski, “a de facto global spokesman for all things cyberspace,” told the Washington Post in February 1996, “These technologies are going to profoundly affect the way we perceive…
Conversational commerce has the potential to accelerate the growth of your brand while improving customer experience. It is critical to understand the capabilities and avoid some of the mistakes while deploying Gen-AI Agents. Mistake #1:…
Chatbots represent a new trend in how people access information, make decisions and communicate.” — Christie Pitts ( Verizon Ventures) Hey Alexa…play BTS Butter Have you wondered, how even a 5-year-old today is so comfortable…
The evolution of conversational AI and messaging channels has revolutionized the way brands communicate with their customers. Meta’s family of apps, i.e., Messenger, WhatsApp & Instagram, provide a massive opportunity for brands to create meaningful…
Having more than 1.3 billion monthly and 1 billion daily users, WhatsApp has been operating at a massive scale for quite some time. And the onset of the pandemic itself has taken its game to…
According to industry research, 85% of customer interaction will be handled without human agents by 2021. One of the most widely used tools to enable this customer service is the chatbot. Businesses considering adding a…
To begin with, chatbots are like a digital resolution in this digital era. Wherever there is proper communication there is no place for doubts or some sort of confusion. They are rapidly becoming a huge…
Use instant, persistent and relevant conversations as a lever for Lead generation, here’s how! Lead generation is the key motive of business and marketing activities, without which the base of business activities is lost. Different…
With evolving times, Facebook Messenger is rapidly becoming a vital marketing tactic for businesses across all sectors. Having more than 1.3 billion users globally, and expectations for the number to grow close to 2.4 billion…